Return & Refund Policy
At Boomerang Packaging Inc, we strive to ensure customer satisfaction with every purchase. This policy outlines the conditions under which returns, replacements, and refunds are processed.
1. Return Window
Customers may request a return within 30 days of receiving the item.
To qualify for a return:
• The product must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase (order confirmation or receipt) is required
• The item must not show signs of wear, damage, or alteration
Returns requested after 30 days from delivery may not be approved.
2. Requesting a Return
To begin the return process, please contact:
Include your order number and a brief explanation of the reason for return.
If your request is approved:
• We will provide return instructions
• A return shipping label may be issued when applicable
• You will receive guidance on where to send the item
Please do not send products back without prior authorization.
Unauthorized returns may be refused.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
• Contact us within 72 hours of delivery
• Provide clear photos of the item and packaging
We will evaluate the issue and arrange a replacement or appropriate resolution at no additional cost.
4. Non-Returnable Items
Certain products are not eligible for return, including:
• Personalized or custom-made items
• Perishable goods
• Hygiene-related or personal care items
• Hazardous materials or restricted goods
• Gift cards
• Clearance or final sale items
Original shipping charges are non-refundable unless the return is due to our error.
If you are unsure whether your product qualifies, please contact us before initiating a return.
5. Exchanges
We do not process direct exchanges.
If you would like a different item:
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Submit a return request for the original product
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Once approved, place a new order for the desired item
This ensures faster processing and availability.
6. European Union Orders
For orders delivered to countries within the European Union, customers have the right to cancel or return their order within 14 days of receipt, without providing a reason.
Conditions:
• Items must remain unused
• Original packaging must be intact
• Proof of purchase is required
This right applies in addition to our standard return policy.
7. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
• Refunds are issued to the original payment method
• Processing may take up to 10 business days
• Banks or card issuers may require additional time to post funds
If more than 15 business days have passed since refund approval, please contact us for assistance.
8. Return Address
A return authorization is required before sending any item.
Approved returns will be directed to the appropriate return facility provided during authorization.
Company Information:
Boomerang Packaging Inc
15401 Vantage Pkwy W STE 116
Houston, TX 77032
United States
Phone: (281) 590-5163
Email: service@cacaplus.com
We appreciate your business and are committed to providing fair, transparent return procedures.
Our goal is simple — dependable products and clear customer support.